Safe Play at aq66
Responsible Gaming — Your Safety Comes First
At aq66, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support needed to stay in full control of their experience.
Our Commitment
We Take Responsible Gaming Seriously
aq66 is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. Responsible gaming is not an afterthought for us; it is built into the foundation of every product decision we make.
Gambling is a leisure activity that carries inherent financial risk. While the vast majority of our players enjoy aq66 recreationally without any negative consequences, we recognise that for a minority of individuals, gambling can become problematic. aq66 takes its duty of care seriously and provides a comprehensive suite of tools to help players manage their activity proactively.
All players are encouraged to set personal limits before they start playing, review those limits regularly, and reach out to our support team at any point if they feel their gambling habits are changing in a way that concerns them. Our 24/7 support team — reachable via live chat inside your account dashboard — is trained to handle responsible gaming enquiries with sensitivity and discretion.
Player Protection Tools
Tools Built to Keep You in Control
Every aq66 account comes with a built-in set of responsible gaming controls, accessible directly from your account dashboard at any time — no forms to fill in, no waiting periods for activation.
Set a daily, weekly, or monthly cap on how much you can deposit into your aq66 account. Once a limit is active, it cannot be increased for 24 hours after the change request — giving you a meaningful cooling-off buffer before any upward adjustment takes effect. Lowering your limit takes effect immediately.
Define the maximum net loss you are comfortable with over a given period — daily, weekly, or monthly. When your loss limit is reached, your account is automatically locked for further wagers until the period resets. This tool is one of the most effective safeguards against chasing losses.
Set a maximum duration for each gaming session. When your session timer expires, you will receive a clear on-screen notification and will be automatically logged out. This prevents unintentional extended play driven by absorption in games rather than conscious choice.
Take a structured break from gambling without permanently closing your account. Cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a cooling-off period your account is suspended for all wagering activity, and no marketing communications will be sent to you.
If you feel you need a longer break or want to stop gambling entirely, aq66's self-exclusion tool allows you to permanently or temporarily close your account. Temporary self-exclusion periods range from 6 months to 5 years. During self-exclusion, your account cannot be reopened and you will be removed from all marketing lists immediately.
Enable regular on-screen prompts — every 15, 30, or 60 minutes — that display how long you have been playing and your net win or loss for the session. Reality checks interrupt automatic play and encourage mindful, intentional decision-making at regular intervals throughout your session.
Step-by-Step
How to Activate Your Responsible Gaming Tools
All responsible gaming tools on aq66 are self-service and available around the clock. You do not need to speak to an agent to activate limits or request a break — though our support team is always on hand if you prefer to talk through your options.
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1
Log In to Your Account
Access your aq66 account using your registered credentials. Make sure you are on a secure, private device before proceeding.
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2
Navigate to Account Settings
From the main dashboard, open the account menu and select "Responsible Gaming" from the settings panel.
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3
Choose Your Tool
Select from Deposit Limits, Loss Limits, Session Time Limits, Reality Checks, Cooling-Off Period, or Self-Exclusion. Each tool has a dedicated configuration screen.
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4
Set Your Parameters
Enter your chosen limit amounts or durations in the relevant fields. All monetary amounts are denominated in Bangladeshi Taka (৳).
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5
Confirm and Save
Confirm your settings. Restrictive changes (lowering limits, activating cooling-off or self-exclusion) take effect immediately. Relaxing a limit requires a mandatory 24-hour review period before it applies.
Limit Reference
Available Limit Options
The table below summarises the responsible gaming limit types available on aq66, their configurable periods, and how quickly each type of change takes effect.
| Limit Type | Available Periods | Decrease Takes Effect | Increase Takes Effect |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 24 hours |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 24 hours |
| Session Time Limit | Per session (minutes) | Immediately | After 24 hours |
| Reality Check | 15 / 30 / 60 minutes | Immediately | Immediately |
| Cooling-Off Period | 24h / 48h / 7d / 30d | Immediately | N/A — wait for period to expire |
| Self-Exclusion | 6 months / 1yr / 2yr / 5yr / Permanent | Immediately | N/A — contact support to review |
Know the Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person affected. Being aware of the warning signs — in yourself or someone you know — is the first step toward getting help. If you recognise several of the patterns listed below, we strongly encourage you to use aq66's self-exclusion tools or contact our support team immediately.
Gambling Beyond Your MeansPlacing bets using money set aside for rent, food, utilities, or family expenses in Bangladesh.
Chasing LossesContinuing to gamble — or depositing more — specifically to recover money already lost in previous sessions.
Hiding Your GamblingConcealing your gambling activity, deposit amounts, or losses from family members, friends, or colleagues.
Inability to StopFeeling unable to walk away from a session even when you planned to, or returning to gamble shortly after stopping.
Neglecting ResponsibilitiesMissing work, family commitments, or social obligations in Dhaka or elsewhere because of time spent gambling.
Borrowing to GambleTaking loans, using credit, or borrowing from bKash or Nagad contacts specifically to fund gambling activity.
Emotional DependencyUsing gambling as a primary way to relieve stress, anxiety, boredom, or depression rather than as occasional entertainment.
Escalating StakesNeeding to bet progressively larger amounts to feel the same level of excitement or engagement as before.
Self-Assessment
Ask Yourself These Questions
The following questions are adapted from widely used problem gambling screening tools. Answer honestly — your responses are private and not recorded by aq66. If you answer "Yes" to three or more questions, we recommend speaking with a support professional.
Responsible Gaming Self-Check
Reflect on your gambling behaviour over the past 12 months.
Have you ever gambled more than you originally planned to in a single session?
Have you ever felt the need to bet higher amounts to get the same feeling of excitement?
Have you tried to reduce or stop gambling but found it difficult?
Have you gambled to escape problems, stress, or negative emotions?
Have you returned to try to win back money you lost on a previous day?
Have you hidden your gambling activity or its financial impact from family or friends?
Has gambling ever negatively affected your finances, work, or personal relationships?
Healthy Play Habits
Tips for Staying in Control
Following a few simple principles can help ensure that your time on aq66 remains enjoyable and within healthy boundaries.
Set a Budget Before You Start
Decide in advance how much you are comfortable spending — and treat that amount as the cost of entertainment, not as an investment. Use aq66's deposit limit tools to enforce this budget automatically. Only use funds that are truly discretionary; never gamble with money needed for essentials.
Limit Your Sessions
Set a session time limit before logging in. Take regular breaks — stand up, drink water, and step away from the screen. Long uninterrupted sessions increase the risk of impulsive decisions. Enable reality check reminders so the Platform alerts you automatically at your chosen interval.
Play for Fun, Not for Income
All casino games — including cricket betting on BPL or T20 matches, slots, and live casino — involve an element of chance. Outcomes cannot be predicted or guaranteed. Never rely on gambling as a source of income, and never increase stakes to compensate for a losing streak.
Talk to Someone You Trust
If gambling is causing you stress or conflict at home, in Dhaka or anywhere else in Bangladesh, consider talking to a trusted friend, family member, or professional counsellor. Acknowledging a problem to someone you trust is often the most important step toward resolving it.
We Are Here for You
Getting Help — Contact & Support
If you feel that gambling is becoming a problem, the most important thing you can do is reach out. aq66's support team is trained to handle responsible gaming enquiries with complete sensitivity and confidentiality. You will never be judged for asking for help.
The fastest way to reach us. Access live chat directly from your account dashboard. Our responsible gaming team is available 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6) and beyond.
Write to us at [email protected] with your account details and a description of your concern. We respond within 1 business day during BST business hours and within 2 business days at all other times.
Activate deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion directly from your account settings panel — no agent required, no waiting, immediate effect for all restrictive changes.
If you would like independent, professional support, we encourage you to seek guidance from qualified counsellors or mental health professionals in Bangladesh who specialise in behavioural dependencies. Your GP or a trusted health professional can provide referrals.
Play Smart, Play Safe
Enjoy aq66 — Within Your Limits
Now that you know exactly what tools and support are available, head back to the platform and enjoy everything aq66 has to offer — cricket betting, premium slots, and live casino — with full confidence that your safety is always our top priority.
Further Reading
Related Policies & Pages
Review the full terms governing your use of the aq66 platform, including account rules, bonus conditions, and dispute procedures.
Read Terms & ConditionsUnderstand how aq66 collects, uses, stores, and protects your personal data in accordance with our privacy commitments.
Read Privacy PolicyFind quick answers to common questions about registration, deposits and withdrawals via bKash and Nagad, account verification, bonuses, and security.
Browse FAQLearn more about the aq66 story, our mission, our values, and why we built this platform specifically for players across Bangladesh.
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