aq66 Privacy Policy

1.1 This Privacy Policy describes the data practices of aq66 (referred to as "aq66", "we", "us", or "our"), the online casino and sports betting platform accessible at aq66.io. This policy applies to all personal data collected in connection with your use of the Platform, whether via desktop browser, mobile browser, or any other access method.

1.2 aq66 is committed to protecting the privacy and security of all players registered on the Platform. We process personal data only for the purposes described in this policy and only to the extent necessary to deliver our services, comply with applicable legal obligations, and safeguard the integrity of the Platform.

1.3 This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of aq66.

1.4 By registering an account on aq66 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, you should discontinue use of the Platform.

1.5 This policy is written in English. In the event of any inconsistency between this English-language version and any translated summary, the English version shall prevail.

2.1 aq66 collects personal data through several channels: directly from you when you register or use the Platform, automatically through your device and browser, and occasionally from third-party verification and payment service providers.

2.2 Registration Data. When you create an account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is used to create and manage your account and to verify that you meet the minimum age requirement of 21 years.

2.3 Identity Verification (KYC) Data. To comply with anti-money-laundering obligations and to verify player age and identity, we may collect copies of government-issued identification documents such as a National Identity Card (NID), passport, or driver's licence, along with proof of address documentation.

2.4 Financial Data. We collect details of deposits and withdrawals including transaction amounts, timestamps, and the mobile financial service account (bKash, Nagad, Rocket, or Upay) used. We do not store full payment account credentials on our servers; payment data is handled by our verified payment processing partners.

2.5 Usage and Behavioural Data. We automatically collect data about how you interact with the Platform, including pages visited, games played, bet amounts, session duration, device type, operating system, browser type, and IP address. This data is used to improve the Platform and to monitor for suspicious activity.

2.6 Communication Data. If you contact our support team via live chat or email, we retain records of those communications for quality assurance and dispute resolution purposes.

2.7 The categories of personal data aq66 collects are summarised in the table below:

3.1 aq66 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your player account, including processing deposits and withdrawals denominated in Bangladeshi Taka (৳).
• Identity Verification: To verify that you are at least 21 years of age and that the identity information you have provided is accurate and genuine.
• Fraud and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor betting patterns and identify players who may be at risk of gambling-related harm, and to apply responsible gaming tools where appropriate.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Platform Improvement: To analyse usage data, identify technical issues, test new features, and continuously improve the aq66 player experience.
• Legal Compliance: To fulfil obligations under applicable anti-money-laundering, fraud prevention, and data protection regulations.
• Marketing Communications: Where you have given explicit consent, to send you information about promotions, bonuses, and new features that may be of interest to you. You may withdraw this consent at any time.

3.2 aq66 will not use your personal data for any purpose other than those listed above without first obtaining your explicit consent or as otherwise required by law.

4.1 aq66 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and aq66, including account management, transaction processing, and dispute resolution.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including KYC verification, anti-money-laundering checks, and record-keeping requirements.
• Legitimate Interests: Processing is necessary for aq66's legitimate business interests, such as fraud detection, security monitoring, and Platform improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on consent as the legal basis (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5.1 aq66 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below.

5.2 Payment Service Providers. We share financial transaction data with mobile financial service providers — including bKash, Nagad, Rocket, and Upay — solely for the purpose of processing deposits and withdrawals. These providers operate their own privacy policies and data security standards.

5.3 Identity Verification Partners. We may share identity documents with third-party KYC verification service providers to confirm the accuracy of information you have supplied. These providers are contractually bound to process your data only for verification purposes.

5.4 Game Technology Providers. When you play a game supplied by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain gameplay and session data is processed by those providers in order to deliver the game and determine outcomes. Providers receive only the data necessary for game delivery and are not permitted to use it for independent marketing purposes.

5.5 Legal and Regulatory Disclosure. aq66 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law or in response to a valid legal process. We will notify affected players of such disclosures where legally permissible.

5.6 Business Transfers. In the event of a merger, acquisition, or sale of all or part of aq66's business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material change to data processing practices before the transfer takes effect.

6.1 aq66 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your browser when you visit a website.

6.2 We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as session authentication, account security, and the shopping basket on deposit flows. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred language and display settings — to provide a more personalised experience. Disabling them may affect some Platform features.
• Analytical Cookies: We use analytics tools to collect aggregate, anonymised data about how players use the Platform. This data helps us identify which features are most valued and where technical improvements are needed.
• Marketing Cookies: Where you have consented, we may use cookies to deliver relevant promotional content. You can withdraw consent for marketing cookies at any time through your account settings or by contacting support.

6.3 You can control cookies through your browser settings. Note that disabling certain cookies may impact your ability to log in or use some Platform features. Clearing cookies will log you out of any active session.

7.1 aq66 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and aq66 servers.
• Encryption of sensitive data stored at rest, including identity documents and financial records.
• Role-based access controls that restrict internal access to personal data to authorised personnel only.
• Regular security audits and vulnerability assessments conducted by qualified information security professionals.
• Automated anomaly detection systems that flag unusual account activity for manual review.
• Secure data centres with physical access controls, redundant infrastructure, and environmental safeguards.

7.2 While aq66 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, you should contact our support team immediately via live chat so that protective action can be taken without delay.

7.3 In the event of a data breach that poses a significant risk to affected players, aq66 will notify impacted individuals promptly and take all reasonable steps to contain and remediate the breach.

8.1 aq66 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.

8.2 The following retention periods apply:

8.3 At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9.1 As a data subject, you hold the following rights in relation to the personal data aq66 holds about you. To exercise any of these rights, contact our support team via live chat or by emailing [email protected].

10.1 aq66 is strictly an adult platform. Access is limited to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.

10.2 If aq66 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. Any funds deposited by an underage individual will be returned to the originating payment source where technically possible.

10.3 If you believe that a minor may have registered or attempted to register on the Platform, please notify us immediately at [email protected].

11.1 The aq66 Platform does not contain links to external third-party websites. Game content delivered within the Platform by providers such as Pragmatic Play, Evolution Gaming, and others is embedded within the aq66 environment and does not redirect players to external domains.

11.2 aq66 is not responsible for the privacy practices of third-party game providers whose content is accessible within the Platform. Players are encouraged to review the privacy policies of individual game providers if they wish to understand how those providers handle data generated during gameplay sessions.

12.1 aq66 may send you promotional emails, SMS notifications, or in-platform messages about bonuses, seasonal promotions, and new game releases where you have provided explicit consent to receive such communications during the registration process or at a later stage.

12.2 You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences in the account settings panel.
• Clicking the unsubscribe link included in any marketing email.
• Contacting our support team via live chat or at [email protected] and requesting removal from all marketing lists.

12.3 Withdrawal of marketing consent will be processed within 5 business days. Please note that withdrawing marketing consent does not affect transactional communications — you will continue to receive account-related notifications such as deposit confirmations, withdrawal updates, and security alerts, as these are necessary for the operation of your account.

12.4 aq66 does not share your contact details with third-party advertisers or affiliate marketers for the purpose of those parties sending you independent marketing communications.

13.1 aq66 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via email or via an in-platform notification at least 14 days before the updated policy takes effect.

13.2 The effective date at the top of this policy will be updated each time a new version is published. We encourage you to review this policy periodically to stay informed about how aq66 handles your personal data.

13.3 Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should close your account and cease using the Platform before the revised policy takes effect.

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way aq66 processes your personal data, please contact our support team using any of the following methods:

• Live Chat: Available 24/7 inside your account dashboard — this is the fastest way to reach us.
• Email: [email protected] — responses are provided within 1 business day during Bangladesh Standard Time (UTC+6) business hours, and within 2 business days at all other times.

14.2 When submitting a data-related request, please include your registered email address and a clear description of your request so that we can verify your identity and respond efficiently.

14.3 aq66 is committed to resolving all privacy-related enquiries in a timely and transparent manner. If you are not satisfied with the response you receive, you may escalate your concern through the dispute resolution process described in our Terms & Conditions.